Return and Exchange Policy

Return and Exchange Policy

1. Returns
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item within 14 days of receipt for a full refund. The item must be in its original condition and packaging, with all tags attached.

2. Exchanges
If you would like to exchange your item for a different size or color, please contact us within 14 days of receipt. We will do our best to accommodate your request, but exchanges are subject to availability.

3. Shipping
You are responsible for the cost of shipping your item back to us for a return or exchange. We recommend using a trackable shipping method, as we are not responsible for lost or damaged items.

4. Refunds
Once we receive your returned item, we will inspect it and issue a refund to your original payment method within 7-10 business days. Shipping costs are non-refundable.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will replace the item or issue a refund, depending on your preference.

6. Final Sale Items
Some items may be marked as final sale and are not eligible for returns or exchanges. This will be clearly indicated on the product page.

7. Contact Us
If you have any questions or concerns about our return and exchange policy, please contact us at toteallyofficial@gmail.com

As a tote bag business in Pakistan, it is important to have a clear and fair return and exchange policy to ensure customer satisfaction. This policy should outline the conditions for returns and exchanges, as well as the process for initiating a return or exchange.